Professional experience
Accessibility testing, training, and leadership across digital, mobile, document, and retail experiences. This page centers capabilities I can verify from my own professional background.
Capability areas where I can contribute directly for W2 or contract roles.
Professional testing, measurement, and research with people — not simulations presented as lived experience.
Accessibility testing across web, mobile, and documents — including WCAG evaluation, assistive-technology testing, and remediation guidance. Findings are reported precisely, prioritized by impact, and paired with practical next steps.
Building teams’ capability, not dependency.
Role-specific accessibility training, working sessions, document guidance, and cross-functional collaboration with design, product, engineering, and content teams. I help teams apply accessibility as a consistent practice rather than a final checklist.
Where digital meets physical.
Hands-on assessment of product packaging, instructions, and retail touchpoints — with the same rigor applied to digital experiences, and with clear boundaries about what simulation can and cannot demonstrate.
Verified credentials, presented honestly. Anything pending verification is labeled as such.
Awarded July 12, 2023. Up for renewal August 4, 2026. View CPACC credential (PDF).
Issued August 18, 2024. View DHS Trusted Tester credential (PDF).
Issued September 16, 2026. View CPD Product Testing credential (PDF).
Verified roles and dates from my professional history. This is a capability-focused summary, not an exhaustive resume.
Ingressible LLC
September 2026 – PresentFounded Ingressible LLC to help beauty brands and retailers expand meaningful participation across products, packaging, retail touchpoints, and digital experiences — preserving what makes each beauty experience distinct while opening it to more people. Ingressible is the beauty-specialty arm of my accessibility practice; the roles below document the broader accessibility testing, remediation, training, and leadership experience behind it.
TalentBurst / Mass.gov
July 2025 – July 2026Served as the enterprise accessibility lead across product, UX, engineering, QA, and business teams. Developed a human-centered accessibility education framework translating WCAG, Section 508, and the POUR principles into practical guidance, and designed enterprise accessibility training that achieved 90%+ knowledge retention and helped teams self-remediate. Guided accessibility governance, review sessions, remediation prioritization, and executive reporting, and reduced an enterprise backlog of more than 1,000 inaccessible websites and documents by 90%.
Bank of America / Synechron
April 2025 – July 2025Conducted comprehensive accessibility audits across enterprise digital products against WCAG 2.1 and 2.2, Section 508, and ADA requirements. Partnered with product owners, UX designers, and engineering teams to prioritize accessibility defects by severity — contributing to a 30% reduction in remediation turnaround time — and revalidated defects using manual keyboard testing with JAWS, NVDA, and VoiceOver, improving first-pass remediation success by 25%. Standardized accessibility review documentation and facilitated stakeholder review sessions that improved remediation alignment and reduced accessibility-related release risks.
US Department of Education / RGMINC
June 2023 – April 2025Remediated and validated thousands of Section 508-compliant PDF, Word, Excel, and PowerPoint documents supporting federal accessibility requirements. Designed accessibility reporting templates that reduced document revision cycles by 40%, and instituted a structured validation workflow using Acrobat Pro, CommonLook, JAWS, and NVDA that reduced recurring compliance issues by 25% and post-remediation rework by 30%. Delivered accessibility coaching and documentation guidance across multiple federal departments, analyzing trends across large document collections to drive template improvements.
Capital One / DISYS
April 2022 – April 2023Conducted manual and automated accessibility audits across web applications, mobile applications, and digital documents using Axe, Siteimprove, JAWS, NVDA, VoiceOver, and Accessibility Insights. Partnered with product managers, developers, designers, and QA teams to integrate accessibility throughout Agile development — reducing defects found during final validation by 30% — and introduced pre-release accessibility testing workflows that reduced post-production defects by 30%. Produced readiness reports, conformance assessments, and executive dashboards, and established peer validation and defect-tracking processes that reduced recurring accessibility issues by 25%.
Y Lift
July 2020 – April 2022Developed accessible front-end interfaces using semantic HTML, CSS, and JavaScript in collaboration with UX designers. Integrated accessibility best practices into component development — improving keyboard accessibility, focus management, and semantic structure across web interfaces — and reduced accessibility defects identified during QA by 20%. Partnered with designers to keep implementations aligned with design intent and WCAG success criteria, contributing reusable UI patterns that improved consistency and reduced future accessibility implementation effort.
Personal builds, open-source work, and side experiments.
This section is being prepared. Documented coding projects, repositories, and side-builds will be listed here as they become available.